The Housing Ombudsman has announced that it will be running a series of webinars for landlords focused on dealing with cladding complaints. These webinars will be delivered by its experts and will highlight three keys lessons for social landlords. These are:

• provide a clear road map on inspections, with timescales, that adequately considers the broader implications for all residents, especially those living in buildings below 18 metres;
• communicate effectively with residents, ensuring the strategy is robust, well-resourced and proactive; and
• address residents’ individual circumstances, exercising discretion where appropriate as with other complaints.

For dates and details, click here.