Tax Man does a U turn

HM Revenue and Customs (HMRC) has swiftly reversed its decision to close its self-assessment telephone helpline for six months after facing backlash from taxpayers and lawmakers. The closure was initially announced, directing taxpayers to online services instead, but HMRC Chief Jim Harry announced the U-turn within 24 hours.

Jim Harry acknowledged the need for a pace of change that aligns with the public’s readiness to manage their tax affairs online. He stated that HMRC recognizes the importance of meeting all taxpayers’ needs while encouraging them to transition to online services.

The decision to close the helpline had drawn criticism, especially from the Commons all-party Treasury Committee, which denounced HMRC’s handling of the closure decision. The committee expressed concerns about HMRC’s readiness to implement such significant changes in how it serves taxpayers.

Additionally, the Public Accounts Committee highlighted the challenges with HMRC’s customer service, describing it as being at an all-time low. Long waiting times for callers and a significant increase in the proportion of callers waiting more than 10 minutes to speak to an adviser were noted in their report.

The reversal of the closure decision reflects the importance of addressing taxpayers’ needs and ensuring effective customer service, especially during tax-filing periods when individuals may require assistance with their self-assessment forms and other tax-related queries.

SEARCH

YOU MAY ALSO LIKE

UK HALIFAX HOUSE PRICE INDEX

According to Halifax, British house prices rose 0.1% in April month-on-month and 1.1% year-on-year. The average house...

CATEGORIES
SOCIAL
Twitter feed is not available at the moment.

0 Comments

Submit a Comment