The Housing Ombudsman has published a Spotlight report which urges social landlords to adopt a zero-tolerance approach to damp and mould. The report – Spotlight on damp and mould – It’s not lifestyle – examined 410 complaints investigated concerning 142 landlords over a two-year period, with maladministration found in 56 per cent, rising to 64 per cent for complaint handling alone. The report draws not only on casework but more than 500 responses to the call for evidence issued earlier this year.

This failure rate was often the result of inaction, excessive delays or poor communication.

For the report, click here. For the Housing Ombudsman’s October newsletter, click here.