The Mayor of London, Sadiq Khan, has launched a new Service Charges Charter. The Charter includes a set of commitments that housing providers are expected to comply with to improve the experience of London leaseholders. It has four overarching themes:
- Transparency – ensuring leaseholders are provided with the information they need to understand their service charges
- Affordability – ensuring that leaseholders can afford the service charges imposed upon them
- Design – encouraging design approaches for new build developments that minimise the need for service charges while ensuring high quality design
- Challenge and redress – making leaseholders aware of how to challenge their service charges and the routes to redress that are available to them.
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