– 47 per cent remember receiving information about where their deposit is protected.
Baroness Alicia Kennedy, director of Generation Rent, says: “Renting is so complicated, it’s easy for tenants to get mistreated by landlords and letting agents who may have no interest in having well-informed customers.
“Tenancy deposits alone can involve a range of problems and it is not obvious when you should go to court, a protection scheme, a tribunal or the council to get yours resolved.
“Although the system needs reform, renters have more protections than it appears, particularly if your landlord has failed in their responsibilities. This can be valuable knowledge now that eviction notice periods have been reduced and landlords throughout England are taking advantage.”