Which issues a report on tenants view of the PRS

Published on Fri, 20th Jul 2018 14:30

Reform of the private rental sector: the consumer view

Which has just issued a report on their findings of tenants views of rental.

The report can be seen here, but the key recommendations are:

  • The government must introduce a legal requirement for all landlords to be registered with the relevant local authority. The registration information should be logged on an online, publicly available national database that is linked to the database of rogue landlords and letting agents introduced in April 2018.

  • The government must prioritise the introduction of an independent regulator for the letting and managing agent sector ensuring a robust mandatory, legally binding code of practice, and a strong enforcement framework.

  • The government must introduce reforms to increase tenure security. It should look at this as a package that considers both options on contract length and the length of notice period.

  • As part of these reforms to tenure security, it is imperative that the government prioritise looking at court reform including a specialist Housing Court to enable swifter justice for tenants and landlords.

  •  The government must provide consumers with an effective and accountable single-access ADR scheme.

  •  There needs to be a review of tenancy agreements being used by letting agents to fully understand if there is widespread use of unfair, inaccurate or misleading terms and conditions and see what further action is needed, for example investigation and enforcement action by the CMA.

  •  The government should commit to a full review of the Housing Health and Safety Rating System (HHSRS) and increase the effectiveness of local authority enforcement. The government must consider deterrents, such as increasing the civil penalties that can be imposed on landlords.

  •  The government must review the deposit adjudication schemes to understand the experience of consumers using the adjudication provisions and to introduce routes for consumers to escalate problems with the adjudication service provided by these schemes.

  • The government should also review the current cash-based deposit system to ensure it is operating as efficiently as possible and consider options to avoid tenants having to cover two deposits when moving between properties.